Privacy Policy
TokenSage Network (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or use our website (tokensagenetwork.com), communicate with us, or otherwise engage with our services. We are fully committed to compliance with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Our Commitment to Privacy and Data Protection
We understand that privacy is a fundamental right. Our data handling practices are guided by our commitment to transparency, accountability, security, and your ability to control your personal information. This Policy is designed to inform you of our practices concerning the collection, use, and sharing of your personal data and to explain your rights under applicable laws.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to personal data collected via our website at tokensagenetwork.com and associated services. TokenSage Network is the data controller responsible for the processing of your personal data under applicable data protection laws. For any inquiries regarding the processing of your data, you can contact us at [email protected].
3. Categories of Data We Process
We collect various categories of personal data, either directly from you, automatically through your use of the website, or through third-party integrations. The categories include:
a. Usage Data:
This includes information about how you interact with our website, such as IP address, browser type, device identifiers, pages visited, time spent on pages, and usage patterns.
b. Account Data:
Information you provide when registering or maintaining an account, such as full name, postal address, email address, and phone number.
c. Profile Data:
Includes user preferences, interests, purchase history, participation in programs or promotions, and behavioral data relevant to your interaction with our platform.
d. Communication Data:
Records of your interactions with us, including support queries, emails, feedback, or other communications.
e. Technical Data:
Data relating to your device and system configurations such as device type, operating system, screen resolution, language settings, and browser configurations.
f. Transaction Data:
Details of any transactions undertaken using our website, including payment method, billing and delivery details, transaction history, and order status.
g. Preference Data:
Information relating to your preferences regarding marketing communications, product interests, consent choices, and notification settings.
4. Legal Bases for Processing Personal Data
We rely on several legal bases to collect and process your personal data, depending on the specific context:
– Consent: Where you have affirmatively given us permission to process your data (e.g., subscribing to newsletters or accepting cookies).
– Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., providing services or fulfilling product orders).
– Legal Obligation: Where we are required to comply with legal or regulatory obligations.
– Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights (e.g., improving the functionality and performance of our website).
5. Your Privacy Rights
Under GDPR, CCPA, and similar international laws, you have a number of rights regarding your personal data:
– Right of Access: You may request information about the personal data we hold concerning you.
– Right to Rectification: You may request correction of any inaccurate or incomplete data about you.
– Right to Erasure: You may request deletion of your personal data in certain circumstances.
– Right to Restriction: You can request we limit how we use your personal data.
– Right to Portability: You can request to receive a copy of your data in a structured, commonly used, and machine-readable format, or for it to be transferred to another provider.
To exercise these rights, please contact us at [email protected].
6. Data Security Measures
We implement rigorous security controls in accordance with industry standards to protect your personal data from unauthorized access or disclosure, including:
– Encryption protocols for data transmission and storage
– Role-based access controls and internal audits
– Secure backups stored in protected environments
– Security training for employees and contractors
– Ongoing monitoring to detect and mitigate vulnerabilities
7. International Data Transfers
Where necessary, we may transfer your personal data to third countries outside the European Economic Area (EEA) or California. In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adherence to recognized data protection frameworks. All such transfers are designed to be lawful, transparent, and secure.
8. Data Retention
We retain your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including satisfying legal, regulatory, tax, accounting, or reporting requirements:
– Usage Data: Retained for 12 months for analytics and performance improvement.
– Account Data: Retained for the duration of your relationship with us and for up to 5 years thereafter.
– Profile and Preference Data: Retained for as long as your account remains active or until consent is withdrawn.
– Communication Data: Retained for up to 3 years after the last contact.
– Transaction Data: Retained for a minimum of 7 years to comply with accounting and tax obligations.
9. Cookie Policy
We use cookies and similar technologies on tokensagenetwork.com to optimize user experience, personalize content, and analyze website performance. Cookies used include:
– Essential Cookies: Required for core functionality such as navigation and secure login.
– Functional Cookies: Enable enhanced features like remembering preferences and recent activity.
– Analytics Cookies: Collect aggregate data to help us understand how users interact with our site.
– Performance Cookies: Measure performance metrics such as page load times and script executions.
10. Cookie Management & GDPR/CCPA Compliance
You have the right to choose whether to accept cookies. Upon your first visit, we provide you with a cookie banner to manage your preferences according to GDPR and CCPA principles. You may update these settings at any time through your browser controls or via our Cookie Preference Center on our website.
California residents may also opt out of the sale of personal information by using the “Do Not Sell My Personal Information” link on our site, which is fully compliant with CCPA requirements.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal data from anyone under this age. If we become aware that personal data from an individual under 13 has been collected without verified parental consent, we will delete such data promptly. Parents or guardians with concerns can contact us at [email protected].
12. Updates to This Privacy Policy
We reserve the right to make changes to this Privacy Policy from time to time. When we update the Policy, the revised version will be posted to tokensagenetwork.com. In cases of material changes, we will notify users through appropriate means, which may include email or a website banner notification.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, you may contact us at:
Email: [email protected]
We are committed to ensuring full compliance with all applicable data protection laws and fostering transparency in our data practices. We encourage users to contact us promptly with any privacy concerns or to exercise their rights under GDPR, CCPA, or similar legislation.
